Printing problems

Has the printer ever worked? Have you reloaded the drivers on the workstations? Did you try connecting the printer to a workstation to verify that it works? Are the users picking the correct printer for the job? These are some of the question that need answers.

The first thing to determine is whether you can print to the printer directly from the server itself. If you can, then the problem must be the drivers on the workstations. Download the latest Win98 drivers for that printer and install them on the workstations - that should fix it. If you can't, then the problem is either the drivers on the server, the print server that you are using to connect the printer to the network, or the printer itself. First, make sure that the printer can correctlyprint a test page. If not, then obviously there's a problem with the printer itself. If you are using an HP JetDirect print server, then you should be able to verify that the print server is working by following the HP troubleshooting steps. If you are using a non-HP print server, then I'd recommend replacing it with an HP one. If all that checks out, then you should download the latest NT print drivers for that printer from the HP website and try those. If you've already done all this andstill can't get the printer to print, then I'd recommend calling HP for further assistance. Hope this helps!

Sounds like a driver issue. Many of those ink jet printers are real picky about that. Is the printer connected to the server or a workstation? Can the local computer print ok?

You might try a newer cable on the printer, too.

It sounds like a printer driver. Was it working before?, Which version of Windows NT are you running, is it Windows NT 4.0 Terminal Server Edition?
Please e-mail me back
alberto@wirelesscuracao.com

This question was auto closed due to inactivity