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Problem with Veritas BackUp Exec 8.0

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by csu_tech

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Before I call Veritas and spend my companies money I thought I would see if anyone has run into this problem. I just intalled Veritas BackUp Exec for NT/Win2000 and after the restart I get an error:
The Backup Exec 8.x Server service depends on the following nonexistent service: LanmanServer

Looking at Services I found that it stops when trying to load the BENT 8.0 Server Service and the rest of the services are dependent on this one. I looked for LannamServer in services and I don't see anything. Can anyone be of assistance? I have a few points to spend.

tech_nt@yahoo.com

7 replies

by mike_weimar

I don't know if this will help much, but there is a registry entry for Lanmanserver. You might investigate that a little bit. If you have more than one NT server you might be able to compare registries with one that is working.

by lordinfidel

I know that this solution sucks, but this was the official answer from veritas.

http://support.veritas.com/menu_ddProduct_BEWNT.htm

From Veritas KnowledgeBase

Event ID 7003: This Backup Exec 7.x service depends on the following nonexistant service" comes up during installation of Backup Exec.
TechNote ID: 191580 Last Updated: January 18 2000 05:37 PM
Email this document to a friend 010--102084 010-102084 010102084

Caution! The information in this TechNote is based upon certain assumptions, including product, operating system and platform versions. You can review this information in the TechNote Summary portion of this document.
This document (191580) is provided subject to the disclaimer at the end of this document.
--------------------------------------------------------------------------------

Symptom:

"Event ID 7003: This Backup Exec 7.x service depends on the following nonexistant service" comes up during installation of Backup Exec.

Solution:

Ensure the following services actually exist in Control Panel - Services :

Service - The name of the service referred to in the error message will be listed in bold italics.

Remote Proceedure Call (RPC) Server - RpcSs
Server - Lanman Server
Workstation - Lanman Workstation

If these do not appear in Services, reinstall Windows NT and the latest Service Pack. These are Windows NT services, and are not installed or modified by Backup Exec. They must exist and be started before Backup Exec will successfully install or execute.

by csu_tech

I am using Windows 2000 and have yet to decide whether I will reinstall but thanks for the help.

by scottsman

Before reinstalling 2000 I would uninstall Exec and apply service pack 1 than reinstall exec. (if sp1 already on than disregard)

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