I am a 1 man shop for Information for 1 of my companies Manufacturing plants. In this year I will be up to 300 users on my network with about 120-150 workstations. We are an union plant as such have recieved the use of one of our union employees as an assistant. Currently I have that person doing most of the PC troubleshooting and daily upkeeping (inventory, windows updates, and general user issue repairs). This has been done over a couple of years of training a non-computer person to do this work. Now there is a chance that someone can “bid” into this job from other locations of our workforce. I need to come up with a certification process to ensure a person who wishes to bid into the position has enough knowledge/skill to perform the duties at minimally the level of my current employee. Does anyone have any testing/certification tests/surveys, etc for this kind of employee which I could take and modify to suit the current situation? In general it needs to be relatively simple at this time, but difficult enough to reduce the chance of a Non-computer oriented person getting in. – They need to have some sort of ability to diagnose/trouble shoot (monitors, printers, mice etc not functioning, basic understanding of Hardware (whats a hard drive compared to memory? and the like).
Any help you can give or if you can point me to some basic testing materials would be a big help.
Thanks.