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RAS no longer works

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4 replies

by vpierce

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Last week I installed patch Q318138 on several NT workstations per Microsoft's recommendations.

Upon completion of the installation, I noticed that my IE 6.0 no longer worked.

I searched for hours and finally found an article #319331 that explained the problem-RAS was corrupted. I checked the event viewer and sure enough I was getting errors stating that
- Remote Access Connection Manager failed to
start because the Point to Point Protocol
failed to initialize.
-Point to Point Protocol engine was unable to
load the module.

I decided to take the following steps.

- I uninstalled the patch Q313138
- I uninstalled RAS
- I reinstalled RAS
- I reinstalled SP6A

Still can not get the RAS to load. Continue to get the same errors. My dilemna is that I use RAS for the Frame Relay as a backup for my remote users in PA and also for my traveling sales persons.

I need to get RAS working on my server and workstations and also need to be able to use IE6.0

Does anyone have any suggestions?

4 replies

by beermonster

Hi,
There is a rash of activity in various mailing groups about a current update frying RAS on NT, there have been over 30 reports to ntbugtraq alone Although the Q number you give appears to be different, it's a hell of a coincidence. Are you positive that the update, listed in the snippet below from a mailing to ntbugtraq, isn't installed on your machines ??

MS03-029 Q823803 RAS services no longer starting.
I tried updating one of my NT4 SP6a systems with this latest patch using the
Windows Update. This system is the PDC on an NT4 Domain. When the system
rebooted I received an error about services unable to start. In attempting
to logon, explorer would continuously error out with a memory error.

The event log showed 4 errors in the following order:
>
Event Type: Error
Event Source: RemoteAccess
Event Category: None
Event ID: 20074
Date: 7/28/2003
Time: 3:36:04 PM
User: N/A
Computer: ENTERPRISE
Description:
Point to Point Protocol engine was unable to load the module.
Data:
0000: 7e 00 00 00 ~...

by beermonster

Hi,
This just came in to bugtraq -

Uninstalling the hotfix does not solve the issue, as the uninstall appears
*not* to replace the version of kernel32.dll installed by the hotfix with
the original version (dated 21/11/2001).

Manually replacing kernel32.dll with the pre-hotfix version and rebooting
appears to resolve the issue, but obviously leaves the hotfix unapplied

by vpierce

Yes,

I had loaded the 823803 patch as well. I was able to rename the kernel32.dll and all services load correcly now.

Thanks

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