Windows Forum
Windows NT 4.0 Server with MS Exchange 5.5.
InoculateIT Exchange Agent works and scans mailboxes, but gives me an error msg: "RTConnectAgent Failed". If somebody knows how to fix this problem? Thank you in advance for your help.
by duwaned
The Exchange AV Service is dependent on the Inoculan Anti-Virus Server Service. Change the Start-up type of the Exchange AV Service to Manual. The Exchange AV Service should always be set to "MANUAL" as Inoculan will Auto-Start the service independent of the startup property assigned to it. Stop both services, and then restart the Inoculan Anti-Virus Server Service. This should start both services with no errors.
The error could also be caused by the Inoculan service starting prior to all of the Exchange Services. Have you checked for patches from CA's web site?
The other alternative is to add a Service Startup Dependency for Inoculan to wait until the Exchange Services are started.
Hope this helps.
Regards.
Duwane
by elos
Hi Duwane,
I checked all that on CAI web site.
After that I was talking to the techsupport and they suggested to reinstall Exchange Agent. After reinstallation it works fine.
Thank you for your help
Eugene
by elos
This discussion is closed to new replies.
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