I’m trying to help my Mom and Dad (in their 80s) with a computer problem. When their old PC died, they went to a “big box” store and were sold a PC. As they tried to install their old software (for example an old Broderbund Create-a-card program), they kept getting messages about “incompatibility with a 64-bit operating system”. They were sold a 64-bit HP system, with Vista Home Premium SP1. And they’re not happy that their old software won’t load. (I can’t believe the “experts” at the store did this to them).
So, what are my options? Should I try to return the 64-bit system (even though it’s been a couple of months)? Or would it help to install a 32-bit version of XP on their system, and try to load the older programs that way (if that’s even possible)?
With the 64-bit operating system, won’t I continue to run into compatibility problems as they try to load their older software (such as Office 97)?
Any thoughts would help me. Thanks!