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Service Startup

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9 replies

by l lynch

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Just installed ArcServe exchange agent for the backup.
In the configuration I recieve an error: start service(): return[4]
Tried to manually start the exchange agenet service error:0002: the system cannot find the file specified.
In the Event Viewer the following error is logged
The Exchange Agent Setup Verification Service service failed to start due to the following error:
The system cannot find the file specified.
I have uninstalled and tried to reinstall but the same errors occur.
Can anyone help

9 replies

by tony hogan

May or may not help:
Make sure you are using the same userid/password as used for the Exchange admin [check the userid MS Exchange Directory service is using]

There is also a log file written during install. I think its EXCHVERIFY.LOG on the root directory. You may want to review that.

Worst case - call Computer Associates directly. Given its a new install, they should help without hesitation.

-tony

by bchesmer

I agree with answer #1.
Also, are there any other errors/problems with your Arcserve?
Best of luck!

by leo.valmores

It looks like the Exch.Agent is looking for license dat file on your server. In absence of other info, I assume that you are installing the agent on the Exchange Server itself. If so, is it on C: drive? If installed on other volume, then check CA web site and refer to Doc # 16068 "Installing Arcserve 6.6 Agents/Options to machines that do not have C: drives". Further when you do a re-install, make you that you delete completely folders like C:\CA_LIC & C:\CA_APPSW.

If you're installing Arcserve to a multi-domain environment, check your trust relationships. Document # 16049 should be a help.

Hope this helps! Good luck

by vivek.gokhale

Hi there !!!

I can think of two things here.....

1. The id you are using for the installation of the Agent does not have sufficient rights.

2. I think (I am not 100% sure on this)..you need to install the Cheynne Agent on the same partition where the Exchange is installed.

Regards

Viv

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