I got a customers computer yesterday that has thrown me for a loop. This is a Power Spec PC from Microcenter. From what I’m told is for no reason the computer would not even start up. It would give an error that said something similar to “please insert a boot disc to repair windows” or something like that.
I insert the windows XP Pro SP3 disc that came with the computer and “repaired” the installation. After rebooting, the computer was running windows off of the cd. Thought that was odd. I removed the cd and restarted the computer. Everything was fine. Let it run for about 10 hours. In that course of time I had repaired the registry with ccleaner, ran malewarebytes, and Web Roots virus scan. Everything seemed to be fine. No malicious software or viruses to report.
Then I take the computer back to the customer. I’m on my way back to my office when I get a call not even 20 mins later saying they are having the same problem.
I have to do this repair pro bono and quick. No clue on what to do. If anyone has any answers I would be grateful. I’d rather not do a complete system wipe and reinstall because there are to many programs I do not have access to or their personal settings for their programs. Any thoughts?