Many companies depend on the use of e-mail as the primary means of interenterprise collaboration. But according to Gartner, the limitations of e-mail systems often frustrate knowledge workers. One organization, PR firm Hill & Knowlton, illustrated how companies can benefit from adding structure and context to the use of e-mail, by implementing an extranet called HK.net for collaborative knowledge management.
How has your organization extended the value of e-mail? What kind of enhancements would you like to see in your e-mail software? How has your organization’s use of e-mail changed over the past five years? How important is collaboration software to the functioning of your organization? Does your organization have an extranet? How effective has it been for interenterprise collaboration?
You can read the related Gartner article, which will be posted 3 A.M. Monday, at
https://www.techrepublic.com/article.jhtml?id=r00220010409ggp01.htm