A member of my team has been working extremely hard over the past few months, he is hard working, approachable and always has a good sense of humour. He has not been properly managed – he seems to have developed a purely reactive approach to everything he does.
I want to help him to become more proactive, e.g when relocating an employee from one department to another he will forsee problems with email, new printers, different file shares, different software required, different phone extension number. At the moment he just jumps in at the deep end and fixes whatever problems come up.
He also very rarely finishes a task completely because he doesn’t put himself in the shoes of the end user so doesn’t antipicate their problems. i.e. he may set up a piecs of software under the admin account without testing it with the users account.
This approach is part of his personality but is really effecting his productivity. I can’t trust him to complete a task so constantly have to check up and have also had to resolve issues myself that he has not completed. The majority of IT personnel i’ve met have an analytical and methodical approach that they naturally apply to tasks such as the above.
Is there a general method to problem solving or that I can try to train him in? or is there any advice anyone can give to help me get the most from this employee?