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Troubleshooting OWA

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by csrphoto

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I notice when I try to log into OWA (Exchange 2003) from home, everything works fine until I try to send a message. When I open a new message, the Message Body is replaced with a Red X placeholder. Images come up fine on my PC, this only happens on OWA and only when I'm trying to write or reply to a message. Any idea's on how to fix this? Most of my users don't have this problem, and I can use OWA fine from work (which, is not were I need to use it).

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by sagepack

The following error is caused by two missing registry keys related to the following within the OWA message window.

OBJECT class="MSGBODY" classid="clsid:2D360201-FFF5-11D1-8D03-00A0C959BC0A"

You should have two registry keys - These are probably missing.
HKEY_CLASSES_ROOT\CLSID\{2D360200-FFF5-11D1-8D03-00A0C959BC0A}
HKEY_CLASSES_ROOT\CLSID\{2D360201-FFF5-11D1-8D03-00A0C959BC0A}

These are referenced to two other keys
DHTMLEdit.DHTMLEdit
DHTMLSafe.DHTMLSafe

On a computer that is working with OWA open the registry and search for or navigate to the two keys above. Right click and export the two keys to a floppy, network share etc. On the "broken" pc open the registry and import the two keys. Close IE. Reopen IE and OWA should be alright.

Hope this helps!

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