Unable to change password

Under the users profile (programs, adminstrative tools, user manager) Click on the user name and user properties. The box that says user cannot change password should be unchecked. Also, under account policy, look to see what boxes are checked. (account lockout should NOT be checked). Also, at the bottom of this page, I wouldn't check the box that says User must Logon in order to change password. Hope that helps?

In my experience, it usually the user who is having technical difficuties. Have you personally tried to reset the users password for him/her and then force them to change the password on next logon.

Knowledge Base Article Q160900 may provide a clue to this.

Windows NT Users May Lack Permission to Change Password (Q160900)

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0

SYMPTOMS
A Windows NT 4.0 user may receive the following error message while trying to change their password when they attempt to log on:

Change Password
You do not have permission to change your password.

CAUSE
If both of the following items are selected in User Manager for Domains, the above error message may be displayed.

For the User Account:
User Must Change Password at Next Logon

For Account Policies:
User must log on in order to change password

Under answer 3 thats "box"

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