I believe that the user has recently changed his password. This same user also has a service or application, which uses his user account, assigned to it. Since the password has been changed, it will also need to be changed on the particular service or application using his user account. This service / application attempts to start, but fails. After a number of times (specified by your account policies) the account becomes locked out. Note: I have also had this happen if the user is logged into another computer and simply locked the workstation. The account is still using the old password.
One way to check is to view the event logs. Find out which computer the error or problem is coming from. Also check with the user, what computers he uses, what services may use his user account, or what application is dependant on his user account.
You will need to do some reserach to find where the problem is.
Best of luck.