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Vista Intermittent Internet Connectivity Problem... Help!

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I have been experiencing intermittent connectivity for about 4 months now and have been dealing regularly with my ISP to fix the problem, to no avail. They recently switched me from a cable to a DSL connection with same problem arising. We have cleared winsock errors, released and renewed something (sorry I can't remember what), I reset my IE setttings back to default, have tried accessing the internet without my antivirus (Trendmicro 2007)/ and Firewall (Windows) activated, but have had no luck with these changes. I cannot restore my computer back to a date before this began, it doesn't list a date 4 months back as an option. I?ve taken off the power saving option on my Network card, had my card checked out at GeekSquad, have had several different static and now a dynamic IP addresses. I am not connected through a router, it?s a straightforward setup. My old Windows XP laptop seems to stay connected with no problems.

The wierd things are that sometimes, (and I mean somtimes, each of the things works sometimes) resetting the modem sometimes works, restarting the computer sometimes works, diagnosing and repairing a connection that shows I am connected when I am not able to pull up an IE page sometimes gets me up (and says that there was no connectivity problem), and diagnosing and repairing a connection that reveals only local connectivity also sometimes works and again says that there was no connectivity problem). Please someone help, this has gone on too long.

8 replies

by nepenthe0

1) Check the signal strength by hovering the mouse over the wireless network icon in the system tray. Wi-Fi is short range 2.4GHz radio, essentially worthless beyond 150 feet from the access point. Here are some tips that may help reduce dropped connections:

2) A vertical booster antenna for the router can enhance horizontal coverage by ~50%.

3) If the router is located one floor up or down from the laptop, consider relocating the router to the same floor.

4) If the wireless adapters are 802.11g, program the router to broadcast only in G mode. Disable multi-mode broadcasting.

5) Enable SSID broadcast in your router setup.

6) WPA encryption is more squirrely than WEP, but WEP is less secure.

7) How important is encryption for you? If there are no likely snoopers within 150 feet, consider disabling encryption. With encryption disabled, connection is faster, data transmission faster, and there are fewer dropped connections.

8) If you disable encryption, it would be wise to enable the MAC address filter in the router setup. Enter the MAC addresses of the wireless adapters, and the native MAC network card addresses of any desktop computers.

9) If you disable encryption and enable MAC address filtration, periodically check for intruders. With Linksys, open the router setup, and navigate:

Status > Local Network > DHCP Client Table

The only MAC addresses posted on that table should be your own equipment. Any other MAC address is an intruder, and you can banish that person by adding that MAC address to the naughty list:

Wireless > Wireless MAC Filter > Prevent PCs listed below from accessing the wireless network.

10) check for 2.4GHz radiofrequency interference near the laptops (cordless telephone base stations).

11) check for RF interference (fans, motors, hard drives, etc.)

12) check for shielding (metal cabinets, etc)

13) If still no connection, try disabling the proprietary driver and enabling the default Windows wireless chip driver.

14) Configure the router to automatically obtain IP address from DHCP.

15) Look for a strong signal (>50% signal strength) from a channel close to the router's assigned channel. There should be 5 channels between such signals to avoid interference due to bandwidth issues. For example, if you see a strong signal broadcast on channel 6, program the router to broadcast on channel 1 or channel 11.

16) Check your laptop power management. Is there a timeout for the wireless adapter? If so, configure your power management so that the wireless LAN is always enabled and powered.

17) You may have to do some acrobatics to get everything stable once properly configured. This is the sequence that has worked for me:

17a) Disconnect the Ethernet cable from the cable modem.
17b) Boot the modem.
17c) Boot the router.
17d) Reconnect the router-modem Ethernet cable

18) When nothing else works, check the Microsoft Knowledge Base:

http://tinyurl.com/msqye

19) When Microsoft can't fix it, consider Network Magic:

http://tinyurl.com/66x5cn

20) When none of this works, consider obtaining a Linksys router/adapter combination and never bothering with the installed wireless adapter:

http://tinyurl.com/5pferm
http://tinyurl.com/3vs8r7

That about exhausts my suggestions. You may legitimately need encryption, but be aware that there is a penalty to pay for the complexities of this technology. If there are no likely snoopers within range of your access point, and you utilize MAC address filtration, and you are not overly concerned about the sensitivity of the wirelessly transmitted communication, your wireless connection will be more predictably successful by disabling encryption.

Rick/Portland, OR

by buck3130

If I am correct, this list is for those connecting through a router, which I am not using. Would love any other suggestions you may have though.

by buck3130

I'm not sure how to disable IPv6 on vista. Could you advise?

by jeffzz421

I have had intermittent connectivity problems in multiple OS's and on multiple machines. First, make sure that you have the latest driver for your built in LAN card. Im assuming you are using it and not wireless since you do not have a router. Second, if you are still having problems or do not have any updated drivers, check to see what services are running. In two cases misbehaving services caused my internet problems

If you do not know what I am talking about, here is what to do. Click on the start button, and then in the search bar type in "services.msc". This will bring up the services window. You may want to take a screenshot using alt+printscreen or simply write down in word or notepad what services have the status of "started". Then post back here what is running and we MAY be able to find a culprit.

Sorry if this doesn't help.

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