Windows Forum

Ask something
Discussion Locked

VPN connection via DSL

0 helpful
5 replies

by epait 1 view

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

HI,

I have a network with a Sonicwall Pro with VPN client included. I have one user that can't get in from home using Bell South DSL. We use Road Runner business class at work and I have users with laptops that have RR residential or different dialup ISPs that can access the network via VPN. I had the user with Bell South DSL check their internet connection. They could get on the Internet, but when they tried to access any terminal server apps they received a message "remote desktop is notavailable". The VPN is configured the same on all my XP Pro laptops. The VPN log shows all IKE traffic being passed correctly. I ask the user to try to ping my internal server address and they recieved :time out". This is my manger's laptop that is having the problem. So I need to get this fixed ASAP. Bell South stated I need to have the user check their DSL router to see if any traffic is being filtered.

thanks,
Rob

5 replies

by joseph moore

A TRACERT would be more beneficial for the user to do. You could then see where the packets are dropping. Just doing a PING tells you if connectivity is possible, but if there is a problem, a PING won't say where the problem is.
The TRACERT will tell you.
So, I would start with that. See if a traceroute to one of your internal servers will even route the traffic through the tunnel itself.
IF the traffic is not going out the tunnel, then you might have to make a static route on the users PC that points you network to the VPN tunnel.

hope this helps

by jpeezus

you might want to check to see if your Sonicwall is set to NAT over PPPoE. if you are using DSL the DSL modems typically uses PPPoE so you will want to set your Sonicwall to NAT over DHCP. let me know if this works. joeblack_98@hotmail.com

This discussion is closed to new replies.