Hello everyone,
I’m looking for advice on web based help desk software of the issue/ticket tracking variety.
I have two factors that I really care about: Easy interface for the client/customer and price. I’m working for a fairly small organization and we just can’t afford some of the higher priced software.
I really like the customer interface and the tech interface on Web Help Desk by MacsDesign Studio, but the price on the software is just too much.
http://www.webhelpdesk.com/cgi-bin/WebObjects/HelpdeskDemo.woa
The software lets the user self-register, then once logged in presents the client with only three fields: Problem type, Subject and Problem Report. Problem type is a dropdown box that allows the user to select the main problem type, and then opens up a new dropdown box to allow further specification. So let?s say the user chooses Software as the problem type, they can then specify via the new drop-down, Microsoft Office, and then they could even specify further, Word, Error Message.
The product is great and really easy to use, but I just can?t afford something like that, so I?m looking at suggestions that are similar in functionality, but lower in cost.