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WIN ME Only Start In Safe Mode

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5 replies

by paul7410 1 view

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
User tried installing HP scanner. Now when log into ME at the Network Login prompt he can't use his mouse. So the scanner probably took IRQ 12. I'm trying to solve this over the phone so I asked the user to Press 'ESC' at the network password screen, no luck. Tried 'TAB' couldn't tab to cancel. So now I think neither the keyboard or mouse is working - user is pretty intelligent. So I go into safe mode, device manager and have him remove all references of the scanner (scanner has also been disconnected)... still no go. Any other ideas?

5 replies

by georgeq

If system resore does not do the job for you, boot up with a startup disk.
At the a>: promt type "C:" without the quotation marks. Now type in "SCANREG /RESTORE" without the quotes, you will be given a list of dates from which you are able to restore. Pick the latest date on which the machine worked normally. Just follow the prompts.
NOTE THE SPACE BEFORE THE "/"

by paul7410

I already fixed the issue - sorry should have closed the question out. Restore did not work, deleting all the extraneous devices in safe mode and restarting didn't work, and SCANREG /RESTORE didn't work either - I simply reinstalled XP (over the current files) - and everything was fine

Thanks very much though.

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