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Win2K upgrade Crashes

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by howardhenderson

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Hi All,

I've got a 2 month old Dell XPS-T 800R with a factory install of Win982E.

It is a pretty vanilla system (just Office 2K, a couple of terminal emulator programs, etc) except for a Polycom ViaVideo teleconference camera.

I was trying to upgrade it to Win2000 and it was about 10-15 minutes into the upgrade when it crashed with an illegal operation error. I believe it was in the 'processing system files' stage. I had not asked it to upgrade my partition to NTFS. I know the program that crashed was WINNT.

I then uninstalled the videoconferencing software thinking perhaps that had caused the crash.

I've tried the upgrade three more times after clean reboots each time with different Win2000 distribution media.

Each time it has crashed again after getting about 15 minutes into the upgrade, although ever since, FORMATHD is the process that crashes, not WINNT. I have not asked the upgrade to change my disk partition to NTFS in the upgrades.

Does anyone have any hints on how to keep the upgrade from crashing? I've been through MS and Dell's tech sections and sure can't find much to go on...

Thanks in advance,
Howard H.

5 replies

by spiceman

your best bet is not to upgrade. Copy all your data to a second hard drive and do new install formatting the boot drive to the New NTFS or FAT then re-install programs and ensure any periperals use windows 2000 drivers not NT. This would be faster than to try the crash problem as NTFS is not 100% compatible with new NTFS!

Good luck

by howardhenderson

Thanks for the advice, but MS finally put a KB article up advising of this symptom when upgrading with Quickbooks already installed. That is what was causing the crash.

by gnet158

I agree with what the other guy. Backup all your data and then do a clean install (have W2K format the dirve or partition). I too have a Dell (XPS 800R) with a 30 gig HD and used partition magic to resize my hard drive and am now running a dual boot WIN 98/W2K setup. I really enjoy running W2K but need more RAM (only have 128 RDRAM)

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