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Win98: No USB listed in Device Manager

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My customer has a Windows 98 computer. He just bought an HP all-in-one machine that only has a USB connection. In the Device Manager, USB is not listed. I have tried using Add New Hardware, but to no avail. What can I do?

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by Member 20431980

USB drivers have to be installed for the ports in the computer. If they're integrated on the motherboard, drivers should be included with the motherboard driver CD. If you're using a separate USB expansion card, drivers should be on the CD that came with the card. Once you get the USB ports set up on the computer, run the HP installation CD. Be sure to follow the instructions about WHEN to plug the device into the USB port. You usually have to install the software WITHOUT the device being plugged into the USB port.
Good Luck.

by uch

I suggest you check the USB internal cabling, DIP switches (if any) and the BIOS settings.

Secondly, install any USB HP bundled software. As a last resort, check HP website for the particular PC/USB faq.

Goodluck.

by Member 20431980

First, be sure the USB ports are turned on in BIOS Setup on the page titled "Integrated Peripherals." Once they are activated, WIN98 should recognize and install generic USB drivers.
You can then update using the manufacturers driver CD.
By the way, What brand of computer? Motherboard? Integrated USB ports or separate PCI card?
Drivers for the components integrated in the motherboard came with the computer (provided by the manufacturer, ie. Dell, Compaq, Acme, etc.) or the motherboard manufacturer. This includes USB,IDE or RAID drivers, audio, VGA, etc. If you don't have the driver CD, you can go to the manufacturer's web site (computer or motherboard) and download them. You'll need to know the brand, model number, etc.

by tech_wiz03

To USB or not to USB is the motherboards question!
1) enable USB support in bios features
2) if USB on motherboard goto manufacturers web site and download motherbaord drivers.
3) install motherboard drivers and reboot
4) win98 can now see that you have USB and will detect and install it's part to USB support (note a visit to MS web site may be needed cause win98 sometimes shipped without USB support)
5) install software for device and plug in new device when it says to

Presto : you have your device working.

rick

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