I am interviewing next week for a help desk position in a federal government environment that includes mixed platforms of Windows 2000 and Windows 95 machines.
While primary responsibility will be software support and training, which I can handle, it will also include some hardware installation and support, and OS support. This is not an IT or network installation and support position. The people I will be supporting are primarily administrative personnel who do a lot of document creation and distribution.
I assume user requests will be akin to problems logging on to network, setting up personal profiles, finding files, creating and saving new files and folders, general usability questions. I have the feeling they are migrating from Windows 95 to 2000 machines. I only have about 3 months experience using 2000, (I have mapped networked drives in 2000, and connected to databases through Interdev) but many years of experience with Windows from 3.1-98.
My questions:
For those of you with experience in supporting 2000, what are some common problems and requests that I will face and can expect to have to address in the interview? Especially as concerns a user’s move from 95 to 2000.
Since I dont currently have access to aWindows 2000 network, what resources here or elsewhere should I be checking out to prepare for this?
Thanks.