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Windows 2000 Printer Queue

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by erica_magee

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I have a HP Laserjet 3300 installed on a Windows 2000 Terminal Server computer. When a user prints something to this printer, it prints, but it saves the print job in the queue and the status of the job changes to "printed". When a user prints something else to this printer, it prints the current job plus any previous jobs in the queue with a "printed" status. When a job is sent to the other printers installed on the server, those job prints correctly by printing then clearing from the queue. How can I get this HP Laserjet 3300 printer to do the same without manually clearing the jobs from the queue after they've printed. Thank you.

7 replies

by jennifer.gardner

We had the same problem with the same model of printer. When the problem occurred, this network printer was setup on the server. Printing directly with TCP/IP instead corrected the problem.

by erica_magee

I changed the option to "Print directly to printer" vs "spool documents first". The jobs are still being saved in the queue with a printed status. Thanks jwiggins.

by erica_magee

I checked printer properties and the "Keep Printed Jobs" option was not checked. Jobs are still being saved in the queue with a printed status. Thanks umesh_gk@yahoo.com

by jennifer.gardner

You misunderstood what I meant. If this is a network printer, as ours was, set it up as a Local Printer, printing to a TCP/IP port. That solved our problem.

by erica_magee

I installed this printer as a network printer on the main server, then added to the Terminal Server by pointing to the location on the server.

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