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Windows 2000 Pro, not restarting

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by glennmelton

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Hello everyone,

We are just starting to roll out Windows 2000 Pro to our users in my company, and I have run into a small problem.

Some of our users use IBM AS/400 Client Access, and it has worked fine on all of our Win95/98/NT4.0 boxes, but when installing on a windows 2000 box, after installing, the machine will only go to a black screen when choosing "Restart" from the shut-down menu.

I have uninstalled the Client Access software, and still the Windows 2000 box will not restart properly.

I have found a Windows 2000 patch for the Client Access software from IBM, and will install it, but I still need to fix the machine so it will restart.

Does anyone know where or what in the Registry to change to fix this problem? Or am Istuck reinstalling Windows 2000?

Thanks for any help you can provide,

Glenn Melton
NT Assistant Administrator/PC Tech
IS&S Group
The Education Center, Inc.

3 replies

by jsilden

Hi Glenn -

First of all, are the client PC's running ClientAccess v3r... or the new Express client? STRONGLY recommend going to the latter (there are zero downsides here -- unless your /400 is v4r2 or earlier, in which case you're probably in major hosure! ;-( )

I've got the Express client running, with Code400 too, on a W2K ThinkPad to a v4r4 system. The "black screen" I get, I believe, is the ThinkPad (vs W2K), which clears to a normal restart after a couple minutes.

On a separateclient (still on NT4 Wkstn), I found that I had to go to Add/Remove programs and remove the Client Access product to deal with a number of anomalies in that "code." Make sure too that you've got the service packs available to the client at startup and / or using the "check service pack." Don't forget W2K SP1 and AGAIN the service pack.

Last comment / reinforcement: if your not AT LEAST at v4r3: NO W2K!!

by glennmelton

Thanks, thats what I was afriad of.

But we assumed we would have to update Client Access, and the AS/400 soon anyway.

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