I have been called in to look at a PC with XP Pro on it that will not accept windows update.
It comes up with a message that a previous update did not complete. If a manual update is tried it comes up with a message that the Cryptographic Services may not be running.
There is a Microsoft Knowledge paper on the automatic update for the first symtom and I have followed the instructions for that to no avail. I have proved the Cryptographic Services are running. The PC is set up identically to the others on the network.
It has been infected by at least MyDoom but that has been cleaned off the PC by the owner(prior to my visit). I did try to do an external virus check with Trend Micro but Active X is missing.
Next ideas from me is to attempt either a System restore back prior to the Virus attack or to put the XP Pro disk in and attempt a repair option.
Ideas and guidance welcolm.
Thanks in advance
Dave