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CD/DVD Rom Troubles

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by castdownmycrown 1 view

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I just got my Acer back from AcerRepair. Everything I addressed was fixed and although it took two tries im rather happy. The only problem is that my cd/dvd rom will not read discs. I've placed program discs, cd's, and dvd's into the unit but it still reads nothing. The disc spins, stops, respins and then stops again. I've tried to uninstall and reinstall the drivers but that didn't work. Even when I go to my computer and click on the cd/dvd rom, a window appears and then closes out, without fully opening. I need help so I can reinstall some programs to my laptop.

7 replies

by older mycroft

If so you should be making a rather stern phone call to Acer Support.

I'm curious as to your choice of words: "[i][u]Everything I addressed was fixed[/u] and although it took two tries im rather happy.[/i]"

Did you address the faulty optical drive?

If so, and it remains inoperative, you have recourse to demand that it be repaired to your satisfaction.

If not, you can still send it in for repair under guarantee.

Even if it turns out to be a simple matter of AcerRepair not connecting the optical drive properly during reassembly, you should not attempt to remedy this situation yourself. Not if you wish the warranty-guarantee to remain valid.

What was wrong with the unit that required its return under warranty anyway?

by castdownmycrown

I had numerous problems with the laptop. I used at school and it took a hard beating. I think I had gotten a virus/worm/trojen or whatever....but my computer was gradually worsening. Programs not running right, etc. First my wireless malfunctioned, then my disc drive and wireless dissappeared from the Hardware menu. It could not be found. I didn't uninstall it either, and couldnt reinstall them. Then, as summer started, it got worse. The laptop could be sitting on a table, with perfect ventilation, and I could move it a tad, and it would shut off.
So I sent it to AcerRepair.
It was returned with a broken screen. The laptop would power on, but the screen had no response. Also my wireless poweron light didnt light up, so I knew it wasn't fixed.
So, I resent it, and now everything is working, except for the disc drive. I can't send it in for awhile, as I am still using it for school.

by older mycroft

Then you'll be stuck with an Acer c/w non-working optical drive AND no warranty left.

As to "[i]..could be sitting on a table, with perfect ventilation, and I could move it a tad, and it would shut off.[/i]"

This is not surprising. Who told you that it's OK to move a computer while it is running? There are several components (cooling fans, hard drive(s), optical drive) all spinning at many thousand revolutions per minute - not at all surprising the computer may have objected to such treatment.

It can be common practice for a Repair Centre to re-image the hard drive when carrying out a repair, thereby returning the hard drive to original delivery state. If this has happened to your system, and you fail to have the matter of the optical drive seen to, how are you going to load any software onto it? Or save anything off it?

As I initially said, the expiry of the warranty rather than school,should be your biggest concern. ;)

by Former member

In device manager see if there are any red or yellow tags next to your dvd drive in question, if there are then right click on the drive and then select "update drivers > browse computer for drivers" and then select one of the drivers from the list and then click on "apply". This will hopefully repair your drive in question.

Please post back if you have any more problems or questions.

by castdownmycrown

No there were no red or yellow tags. I tried to update driver, but it says that it is up-to-date. Thanks, btw.

by rob miners

Step 1: Start Registry Editor

Click Start, click Run, type regedt32, and then click OK. Registry Editor starts.

Step 2: Delete the UpperFilters registry entry

1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.

2. Expand SYSTEM, and then expand CurrentControlSet.

3. Expand Control, and then expand Class.

4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.

5. In the right pane (topic area), click UpperFilters.

Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.

6. On the Edit menu, click Delete.

7. When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry:

Are you sure you want to delete this value?

The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

Note Do not exit Registry Editor. You must have this program for the next step.

Step 3: Delete the LowerFilters registry entry

1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.

2. Expand SYSTEM, and then expand CurrentControlSet.

3. Expand Control, and then expand Class.

4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.

5. In the right pane (topic area), click LowerFilters.

Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak.

6. On the Edit menu, click Delete.

7. When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:

Are you sure you want to delete this value?

The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

8. Exit Registry Editor.

Step 4: Restart the computer

If a CD recording program no longer works after you restart the computer, you must reinstall the CD recording program.

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