Question
August 28, 2007 at 12:56 AM
jestech

Domain Password Change Locks Account

by jestech . Updated 19 years, 2 months ago

I’ve got this recurring problem.

1) A user changes their password on their XP pc connected to a W2003 domain, usually prompted by a Group Policy.
2) The user gets locked out of domain resources, loses all mapped drives, account locked out etc.

The user has a “Stored username & password” on their pc. It did not automatically synchronize with the new password. Locking and unlocking the computer does not synchronize password at this point.

To recover I:

1) Delete stored credentials
2) Unlock domain account on server
3) Reboot pc
4) User can finally log in

…but this is a big pain and causes the user downtime and a support incident. The problem is intermittent yet ongoing enough to be a head ache.

Anyone else see this issue or have a solution? Or know why the password does not synch automatically?

They have about 7 mapped drives (inherited this). Perhaps explore.exe is trying to access the mapped drives, failing 3X, locking domain account etc. before the synch has a chance to happen?

Any help insight would be helpful!

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