JUST an FYI to anyone that reads this…
Unfortunately, if you ARE the actual owner of a POS Pavilion Laptop from HP, and you call with all of the information verifying that you are the actual owner they give you the following 3 options..
$149 6 month support
$99 75 minute tech support
$69.99 – 45 minute support w/ a specialized technician who will walk you through resetting what they called a “profile”…
I understand that I am the MORON who forgot to write the password down and stopped using the laptop when the ac power jack BROKE…but this and THEY are NUTS. They basically have me by the balls and I don’t even have a set of BALLS. So, if HP reads this, I will NEVER buy another laptop, I am pissed that I’ve purchased two along w/ a crappy camera that never holds a charge, and I will never recommend your product to anyone. Greedy monopoly of a company.