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Onboard USB ports not working

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by dalexanderx3

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Does the motherboard need to be replaced if the Onboard USB is not operating?? Anyone come across problem before? I have checked the Device Manager and everything looks good. I try and plug in extra devices and it does not recognize anything. Any suggestions

2 replies

by tintoman

Yes is the short answer, if you are sure your usb ports are not working and you have tried several usb devices in there without success you will need to replace the motherboard, these days very few people carry out component level repairs because it is more costly than a new unit.
BE CAREFUL though that you are not curing the symptom rather than the desease, the ports failed for a reason, most commonly in the UK this would be something like a power surge/ lightning strike or similar, or a fault on the power supply, so you will need to check all components properly before you install your motherboard and power up.

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