Problem with hyperlink – HELP

HELP!

I have a problem with the hyperlinks between MS Word files.

The Problem:

If I try to open the hyperlink of a document (that is supposedly linked to a specific page in another file), it does not direct me to the bookmarked page but it just directs me to the first page of that particular file.

If I redo it (open the same hyperlink the second time), it directs me to the bookmarked page.

Is there any way that I can correct this problem?

Your help will be greatly appreciated. THANKS.
hazel