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October 3, 2002 at 11:29 PM
dennis

Risks of downsizing the deskside team

by dennis . Updated 23 years, 11 months ago

I currently manage a deskside team with a ratio of 225/1 in a complex research environment with many non-standard apps. I’m looking for some help assessing the risk factors going from that model to 300 to 350/1 ratio. So, if you have any experience dealing with downsizing your deskside support and what it did to your support model I would appreciate your comments.

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