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USB device not recognized - Printer problem

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13 replies

by d4vido

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Some days ago, I had my motherboard replaced by a new one (AMD Athlon 64 3500+, OS: Windows XP SP2) and the hard disk formatted.
Now when I try to install my printer, a Canon PIXMA MP150 connected via USB, I get a pop up saying that the device is not recognized.
I have the driver, followed the CD instructions and all, but my problem still cannot be solved.
I tried the various solutions available on this forum but none worked.

Some help would be greatly appreciated ! Is it because of my motherboard ?
Before the changes took place, my printer was operating normally

13 replies

by oh smeg

To prevent going over already tried things.

However as a starting point open the Device Manager and make sure that the USB Ports are actually installed. Also check for any updated drivers from your M'Board Makers Web Site.

If everything is OK there which is not likely the printer should work if you follow the installation instructions. But just in case you can download the latest drivers for your printer from here

http://tinyurl.com/fhmh8

Col

by d4vido

Yeah my USB ports are installed and working (USB 2.0 btw)

Well I tried removing possible hidden devices and tried installing it all over again.
I also tried checking the registry and clearing all VID entries.
As described on this page:

http://www.hat.net/geeky/node/221

Adding the printer manually does not solve anything : it asks for a printer port/cable which I dont have since mine is connected via USB. I even tried using the serial ports like COM1 but then whenever I try to print, it says that the current port is busy.

Latest drivers and all, none of the above methods worked for me =/

by oh smeg

Right click on it and the left click on Proprieties in the Drop Down Menu. Then click on the Tab called Ports and select USB instead of the Serial or LPT1 Port.

Some Cannon printer software defaults to the LPT1 port and not the USB port. If there isn't a USB option Listed you'll need to Add a Port through that Window.

Col

by d4vido

I still cant figure it out. There isn't a USB option listed so I tried to Add a Port like you mentioned: there isn't either in there, just

1. local port
2. microsoft document imaging writer monitor
3. standard tcp/ip

If it's local port that you meant, I tried adding one too but I still get the pop up saying that "USB device not recognized" and the printer still refuses to operate.

by oh smeg

It's possible that when the system was reloaded that the USB Driver wasn't installed, look in the Device Manager at the Devices and see if there are any USB Ports listed. If there are not run the Add New Hardware Wizard and install the USB Driver or update the one already there. You'll need the New M'Board CD for this.

As for the Printer it should show USB virtual Printer Port for USB as an Option if the USB Ports are installed.

Col

by d4vido

They appear in the Device Manager list + I am able to use my high speed flash disk :T

by oh smeg

Version was originally installed? Was it either the Original XP or XP SP1?

If so you need to look at the USB Drivers and update them they can be a problem if they are from a older XP Version. It's to do with the way that the Ports communicate with the devices that are plugged into them.

But at the moment other than updating the USB Drivers I can not think of a reason why it isn't working if the Software Install Directions where followed.

Col

by d4vido

I had XP SP2 before and now as well. But they did need to replace the OS because of incompatibility with the M'Board: could that be it ?

by oh smeg

Some times myself included I load from the original XP Disc and then apply Service Packs after the load is completed. It's to do with Hardware Compatibility and the fact that I have the Disc's and the older ones are just easier to find most times.

Try Updating the USB Drivers with the New M'Board CD in the Optical Drive or you can download the Drivers from the M'Board Makers Web Site.

The reason why they needed to reinstall Windows is that when a M'Board is changed to a different model the Drivers Required by the Different Chip Sets on the M'Board are different and do not work or allow th M'Board to work properly if at all depending on just how much of a change is involved. When this happens they need to reinstall Windows and how this is done really depends on what their systems are.

Col

by d4vido

Because I wasnt given the CD along with the M'Board. Also I am not really sure what USB drive I have. From my Device Manager list,

"ALi PCI to USB Open Host Controllers" is displayed: would that be "ALi" the brand?

by oh smeg

Try looking on the M'Board makers Web Site. If you don't know the M'Board makers name you can get this from a software utility like one of the 2 listed here under Option 4

http://tinyurl.com/nl39d

When you know the Make & Model just look up the makers Web Site and download the drivers directly from them.

Col

by d4vido

That's the M'Board that I have. I tried looking for USB drivers on the net but there isnt any o_O I'll try to ask my supplier for the CD.
Thanks for your time.

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