Hi guys…an odd question here!! I am mad at my IT Manager, he is such a sissy!!
Being a network Admin in-charge, I want to enforce a few policies at help desk. One of them is, not to create any user account unless an email arrives from HR to HelpDesk, informing of the user’s badge ID, the department he/she belongs to. The status of employment and all those things. The procedures are in place but sometimes it so happens that some Head of the Dept. or executive management calls up our IT Manager over the phone, or send him an email directly which is then forwarded to our Help Desk incharge who is then left with little options but to create the account without due processes. All policy compliance guidelines get thrown up in the air.
HelpDesk incharge is bound by his position to, not to defy IT manager and he is scared to tell me (sometimes he does) that IT manager is forcing him to dilute the AD account creation policy.
I don’t want to confront IT manager based upon inputs by Helpdesk guys but would rather put a mechanism in place, where I would automatically come to know, that an account has been created and I can ask helpdesk to provide proof of the email from HR arbitrarily and then confront the manager.
I know some Audit trails can be put and they would appear under Securty tab of Event manager ( or so I guess) but I need something more automated that would land in my mailbox.
Is this possible through any automated solution in AD of Windows 2003?