Word 97-Sending a mail merge via electro

In Word 97 I am trying to distribute a form letter to electronic mail addresses. I am either missing a small step or this whole process is a little buggy. Has anyone ever tried this before? If so, can you step me through it?

Thank you,
TheresaVermillion
DHCD
vermillion@dhcd.state.md.us
410-514-7172