When a trip to an end user’s machine is necessary, there’s no time for fumbling for the right tool. But many times, you arrive at the user’s desk and find yourself unprepared to fix the problem.
In an ideal world, you’d have everything needed at your fingertips–a sort of ultimate toolkit. In the real world, you can still arrive prepared if you stock your toolkit with a few essential hardware items. Some of these tools may require some creative shopping, but you can find most of them in your local hardware store.
In this 6-minute, MP3 audiocast, Bill Detwiler identifies 12 tools that TechRepublic members suggest every support tech carry.
Download and listen to the audiocast:
https://www.techrepublic.com.com/5138-10877-6060956.html
Then, join this ongoing discussion let us know if this download provides helpful information and if there’s anything we can do to improve the document’s format or content.