Hi
I thought I would like to become a desktop support person, but have no confidence. I am 41 years old, and live in England. I have done some minor qualifications (city & guilds level 2 in IT support/systems & principles, MTA’s in OS, Networking, & Security). I am trying, and struggling, to get a level 3 apprenticeship, as I am told that I have enough to apply for desktop support jobs.
I have three questions
1. Can anyone tell me if there is a way that I can practice troubleshooting? I don’t know loads of people with computers that need fixing. Is there anywhere that I can access some sort of setup, where desktop support is simulated – i.e. where i am told there is a problem with a computer, and then I go into a lab and try to fix the issue.
2.Can anyone suggest good courses which would really improve my confidence, bearing in mind that money is definitely an object.
3.Is desktop support a good way to go, or should I do something else? I have aspergers syndrome, which i believe makes me have quite a narrow view of things. Can anyone tell me the best thing to get into, considering my age, and the few qualifications i have. Is software a good place to go? I have not done any programming yet.
If anyone can help, I would be really grateful. I really need this.
Cheers