Backup Exec won’t see snap server

I’m running netware 4.11 with intranetware and groupwise 5.2. A consultant installed a 20 gig snap server last march and I was able to back it up using backup exec for netware 8.5. I recently installed a 30 gig snap server but backup exec can’t see it. Additionally, I reset the first snap server and since then, that can’t be see by backup exec either. It initially was listec as a 3.12 server. I suspect that bindary emulation was used to intall the first server. But what I’ve read so far dosen’t really tell me how to do it for a snap server device. Any suggestions! Any comments or dircetion would be greatly appreciated. Thanks so much!!!