Big problems. Owner deleted a user and on next boot could not login with her own account(administrator) there are no other accounts. Just kept saying wrong password, she did not change her password. I downloaded the password change utility from eunet. came up with users Administrator, Guest, Jill, owner. Could not reset any of these as no password assigned. Now this would be easy enough if I could reinstall XP, but it is a packard bell and XP was preinstalled, so no disc. I have tried Safe mode, still wanted password. Then because I had tried so many passwords a message came up lSSASS.exe system error. I got onto Microsoft and it gave me all these steps in recovery mode. Did this and now all I get is a Blue screen for a few minutes and restarts. Tried Microsoft tips on A blue screen in recovery mode. Still no go. The only thing I can think of is to reinstall XP. but no disc. Is there a way to get the XP setup that was preinstalled. Can I put her hard drive on my computer as Second drive and burn this setup to a disc so that I can reinstall.
I have been at this computer for hours now so would appreciate your help. thank you