BSOD on Ctrl alt delete change password

I currently am experiencing an issue on one type of laptop. Its on a Lenovo T500. I just created a golden image and i found out when a user tries to change the password by using ctrl alt del and then clicks on Change Password they get a BSOD. i can recreate many time over and over. The even log shows a .dll file that is casieing an issue. its the MSGINA.dll file. i tried replaceing the .dll with no change, i have done a Chkdsk /R from the recovery console, installed SP3 with no change.