Using Outlook 2003 with Exchange Server 2003
A user was trying to activate Out of Office Assistant and got the following error message:
“Changes to the Rule could not be saved. There is not enough memory or the rules are too complex. Try deleting some rules.”
Out of Office did not contain any rules at all, but under Tools > “Rules and Alerts…” the user has quite a few rules, many with errors in them.
Seems like a simple task of deleting the rules, right?
Well, here is where the problem lies.
When we click on a rule, the Delete button is greyed out.
But we can just press the delete key on the keyboard and it will appear to be deleted.
We did this with all the rules so he had no rules defined.
If we close the “Rules and Alerts” section and reopen it, ALL the rules are back again, and we still get the error when trying to activate Out Of Office.
I have tried the following:
1. Create a new Outlook profile (both with and without Cached mode)
2. Reinstalling Office
3. Logging into another computer
4. Opening mailbox under someone elses login
5. Running outlook.exe /cleanrules
6. Running outlook.exe /safe
To me it appears to be an error in the server somewhere.
Is there are way to permanently delete these rules from the server?
Any other ideas?