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Can't receive attachments from Outlook

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7 replies

by dana803 1 view

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We have a Novell network and we use Groupwise 6 email client. It's a MAPI server. We are using a product by Epicor that automatically sends messages, some with attachments, but it uses Outlook as its default client, and it has to. Everything works great, but when an attachment is sent, the Groupwise client does not have it attached. The Groupwise email message header has a paper clip as if it has an attachment, but nothing is attached. I've tried installing Outlook and Office updates, tried sending over LAN and internet, etc. My network personnel tell me there are no filters stripping the attachment. I believe this because I can check my email using the Outlook client and see the attachment. I just can't see it when I check my email withGroupwise. What gives? I only need to be able to send attachments through Outlook on one particular computer where this program runs.

7 replies

by netmutt

I am told by Novell that there will soon be a Groupwise snapin for Outlook which should remove this problem for you. The link between the two systems is flakey at best at present and listening to your symptoms I suggest looking more closely at Outlook rather than Groupwise for the fault.

by oz_media

I don't think GroupWise is the culprit here as much as I do Outlook. There used to be a problem in earlier GW versions that you couldn't click an email link on a web page and have it open GW. They relerased an Outlook /Groupwise patch that not only fixed this but allowed GW and Outlook to work together (sort of).
In GW 6.0 this was built into the software along with better MSOffice integration.
I think that GW engineers have worked very hard to make GW work with MS but MS has done nothing to improve Outlook. I'm sure you can expect to have GW engineers solve this problem shortly bacause they know Outlook won't improve, it's up to them.

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