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Citrix Client

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by jerryserg

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Citrix Client
Here is the situation we have 1 user that logs in remotely to our server farm. This user gets her profile with the correct published apps (Word, Excel, Etc). When she clicks on the app instead of launching it tries to download it. I did search the knowledge base for Citrix with no luck.

Any help would be appreciated.

Thanks, Jerry

2 replies

by tennessee tuxedo

From this description, sounds like you're using NFuse. Have you setup NAT at your firewall/internet point of presence? Also, what about Alternate Addresses(altaddr) on your MetaFrame servers?
Are the appropriate ports open on your firewall(TCP 1494 and UDP 1604)?

by tennessee tuxedo

if you're using NFuse, I believe there's a java piece that needs to be added to the client system that will also make a difference. It makes the system login and run the application rather than do a download.

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