Hello Everyone,
Currently our support group is using Track-IT 7.0. We are support about 500 XP users/workstations, we get about 20-30 work orders per day. Most of our work orders are separated by different category (i.e. PC, Hardware, Software, and Training) and locations.
Right now I want to conduct a bi-weekly IT problems trend analysis report. The objectives of the report is to show managers the IT problems trend on a biweekly basis from, for example we usually get a higher demands to reset passwords on Monday or a decrease in WO on Friday.. Etc. The report shouldn’t be too details but able to present the necessary information to the managers. I can get the raw-data from Track-IT but I?m completely lost in how to create/present a professional Trend Analysis report. I’m not sure how it should look like, what’s the layout, and what data should be presented and what should be ignore.
Probably the best way for me to start is to get a sample of professional trends analysis report base on IT problems within a company, this should get me a general ideas as where to start and get me going… any helps will be much appreciated.