Dealing with an upset customer - TechRepublic
Question
March 19, 2009 at 10:22 AM
kgunnit

Dealing with an upset customer

by kgunnit . Updated 17 years, 3 months ago

What do you do when a client tells you the work you did should take only x hours and that’s what they are paying you for, when in fact, it did take x hours, plus the other hours spent playing with layouts and ideas with the client.

I have a client that tells me the work I did is only an hour worth of work and that’s what she is paying for, and not the 2 hours I spent at her house in front of the computer going over changes that she wanted made, going through pictures with her, etc. She does not want to move forward with the work we discussed. Is it not far to invoice her for all of my time, whether the work is complete or not?

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