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Disappearing E-mail

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by tsnyder

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I'm running Exchange 5.5 and one of my clients is on 2000 Professional OS with Office 2000 Small Business. The problem is that there are e-mails not getting to her inbox. There are no similarities with these e-mails. Some have attachments, some do not, and they are from various senders. In exchange administrator under tools/track message the e-mails are there but they are not arriving to the account. I have tried MTA check, Isinteg, and Eseutil tools as well. I've reloaded Outlook 2000 and did all the updates. The only thing I haven't done is blow out the e-mail account. This is an important account and I don't want to risk losing anything, but I don't know what's left to do that I haven't tried. Thanks for your help!

5 replies

by james schroer

Are you able to get to thier account at all? How about giving a different user rights to the account and then opening the account by using the file, open, open other users folder. If you can get to it that way then create a new account for the user have them open up the "bad" account transfer everything over then blow away the "bad" account and modify the new one to be like the old one.

by chris hirst

Try using Exmerge to extract the mailbox contents to a .PST before recreating the mailbox on the server

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