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Does anyone know how to contact customer support? I can't seem to find a specific link t do just that. I accidentally deleted the email TechRepublic sent me with the link to download the PDF version of the Ubuntu Pocket Guide and Reference, by Keir Thomas. Please help! Thanks to anyone who may be able to help!
smithdrumm

16 replies

by w2ktechman

The guide is here
http://blogs.techrepublic.com.com/opensource/?p=338

I used the search tool for "Search Forums" "In Forums" for keywords "Ubuntu guide"

Although the search tool isnt the best, it does work often :D

As for email links, let me check around a bit, I thought all of this was at the bottom of every TR page

by w2ktechman

on the bottom of all TR pages is a "Site Help and Feedback"
Click on this and you can find a contact TR support link.

by maximgamble

There are several ways to contact Customer Support:

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Send mail correspondence to the following address:
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TechRepublic
1630 Lyndon Farm Court
Louisville, KY 40223
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Fax us at 1-502-992-8001
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Submit your inquiry via our Submit a Question tab above
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Call us toll free at (800) 217-4339 or direct at (845) 457-5082. Our regular Customer Support hours are Monday through Friday, 8:30 A.M. to 5:00 P.M. EST. Closed on U.S. Holidays

Please note that our phone support line addresses product order inquiries and TechRepublic Pro subscription inquiries only. It is not designed to assist with general site inquiries or help desk support. If you're issue is not specific to your TechRepublic Pro subscription or an inquiry about a paid product or order, you must submit your inquiry via our Web form by clicking on the Submit a Question tab above.

We ask that you first search our FAQ knowledge-base feature, using key words associated with your inquiry, as this will provide you with the fastest assistance in answering your question.

If you find that our knowledge-base does not address your question or issue, you may submit your inquiry via our Submit a Question Web form. To avoid delays in responding to your inquiry, we request that you pay special attention to the product and topic you select for submitting your email to ensure it matches as close as possible.

Upon submitting a question, we ask that you please provide as much detail as possible related to your inquiry. Including, but not limited to:

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Your current and prior email addresses
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URL's to articles, downloads and error pages you may experience
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Your operating system and browser, and version used
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Order number or subscription ID
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Details of steps taken, actions experienced, and error messages received (send URL of any error page received)
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People you have communicated with and dates/information given

This will help customer support research your inquiry and assist you much faster, having all the information we need up front. Thank you.

by ron k.

Pretty comprehensive too but you could've just pointed to the 'Site and Feedback' link at the bottom of every page to a post a bit newer.

I'm complaining today. It's my hobby.

by boxfiddler

in complaining as a hobby. So far, it seems mildly therapeutic. :|

by santeewelding

At the moment, anyway.

Just now treated to the takeoff singly and in pairs of 15 antique biplanes with throaty engines, mostly yellow and other gaudy colors, a white one, and a dark, almost black one.

They're going somewhere. Maybe a raid.

_______

Make that, 16. A straggler.

Unless I'm mistaken, Ron, they are headed in your direction.

by rogcoley

Good at it. I should know cuz I complain for entertainment myself!

by ron k.

That's been my experience. Leave the baseball bat in the corner. Don't harm your equipment. :D

by ron k.

It's a fly-in subdivision.
They also have some big, tin-covered tri-engined thing. Maybe a Ford Tri-motor. It looks like if it flew, parts falling off of it would be a hazard to other aircraft. That'd likely be their air defense tactic.
It is kind of decent here though. We get free air shows every summer. They'll fly low over us wagging their tails. Neighbors. :D

by seanferd

Just shed bits of fuselage.

A Ford Tri-Motor - really? Wow. Not too many of those around any more. Very cool.

by santeewelding

I think that's about how it started. One day a spotter pilot dropped a frozen chicken on a spotter pilot for the other side.

Pissed, he packed a 45 next time he went up.

The step from that to a machine gun timed to fire through the prop...

by ron k.

I can see you get involved in 'Punkin' Chuckin'. I'd do it too if I had the funds. It'd scare the hell out of the coyotes across the way. I can't bring myself to shoot 'em but a good punkin' to the head could be cool. I'm just weird that way.

by ron k.

They often have their hangar open. I'll make a special trip for the camera.
I'm fairly certain they'll let me take pictures. That seems to be a friendly bunch in that whole little subdivision.

by seanferd

Frozen chickens seem to be involved in various affairs far more often then their basic demography would account for.

I wonder if you could make an interrupter for a frozen chicken cannon. If it were a rapid-fire cannon, there may be too much interruption for continued powered flight. To the lab!

by ron k.

The first forward mounted machine guns didn't fire through the prop every time. They reinforced the prop with metal where the bullets would hit to deflect them and hopefully keep from shooting off their own props, until someone invented the timed machine gun.
I think that the original mounted machine guns, before forward facing prop guns, were mounted on the top wing and the second seater used it, again, trying not to shoot off the prop. That'd be one of those, 'Oh ****!' moments, for sure. "Way to go, Ace!"

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