Email Headers not Printing – Intermittently

Hi,

The problem we are having is one of our users (IT Manager) is having problems printing out the headers from his emails.

Most of the time they print fine, but the odd email just prints the body of the message without his Name at the top or the From, Sent, To, or Subject fields.

We have deleted his profile from the pc and repopulated it from the server, uninstalled Outlook 2K and installed both Outlook 2K2 & 2K3, swapped his pc and reimaged his entire system, fiddled with the mail format settings etc etc. nothing seems to have worked.

If anyone knows of a solution, this would be much appreciated.

Operating System: XP Pro 2002 SP2
Outlook 2000 SP3
Windows server 2003 Standard Edition

no special software

Thanks in advance

Mark