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EMC Retrospect 7.5 errors

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by shady108

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hi have recently changed our backup script, but when we try backing up the network drives on a dfs share we get errors -

MapError: Unknown windows error 1,920
TPCFolderLoc::Startfind: UGetInode failed, \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy121\
blah blah blah winerr 1920, error -1001

we get 5 of those followed by compare errors (with no error code) but 99.9% of the files are image files.

any ideas? have tried talking to EMC but its like banging your head on a brick wall

thanks in advance

2 replies

by Former member

Have you tried to update it to the new version, it might help. What comes to mind is that you have changed the script so when you try to do a backup you get the errors, the errors are because it is trying to find the original backup script that was changed. If your computer is working just fine (then what i did with it, yes i had this as well) is to un-install it and delete all the backups you can fined then re-install it, make sure that you delete it in the registry also. When all is done redo the script and then do a new backup, a pain i know but it works.

Please post back if you have anymore problems or questions.

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