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Exchange 5.5 not receiving mails

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We are still using an exchange 5.5 on Windows NT just to keep an old email address alive so that we still could get the mails from our major client. We are still in the process of changing our contact email in their system which require tons of paper works, etc.

What happened was there was a power failure for almost an hour during the night and the old UPS was not able to maintain the required time before it sets the server to automatically shutdown (it's an old ups btw), therefore the server shutdown without going through the normal process.

The next day when I came in at the office I started the servers and it worked fine. Exchange worked normally except that it does not receive any mails anymore. Our mails pass through our ISP's relay server, and they informed me our mails are in queue in their servers and cannot get through to our exchange server.

This is the message when they test our smtp: "the SMTP port is open, but it is not responding with a hello response to any SMTP connection request." and "ERROR: Error connecting to host mail.domain.com:25, Operation now in progress.."

Nothing has been changed in the server as well as the exchange. Anyone who might be able to help is appreciated. Thanks in advance.

3 replies

by bfilmfan

What errors are showing in the event logs?

It sounds like the SMTP service didn't start or the Exchange database corrupted on crash.

If you are not an experienced Exchange engineer, your best bet is to call one in or call Microsoft support.

by cg it

address alive. There is always a way to keep an email address from a security domain in NT to an Active Directory domain in W2K and above. you could also use mailhop. Since you have the domain name and obviously a DNS server that answers queries for the domain name and MX record, there's no reason you can move that to newer platform .

So I don't buy that....

if your Exchange server doesn't respond to the telnet ehlo query, then stop and restart the Exchange services. Next check your logs. Actually the first step would be to check the log files, then stop and restart the Exchange services.

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