I'm sorry to say I don't have the answer.
I have similar problems with parts of the site that don't work as advertised. When I e-mailed TR tech support I got an e-mail back that said:
"At this time, we do not have anyone available for answering your questions in-house. However, you do have some options available to you at this time. You may either post your question in our Technical Q&A section, or post your question in our Discussion section, both located on the navigation bar across the top of the TechRepublic Web page."
It puzzles me how the largest IT site on the web is unable to take feedback about its site, especially when I sent the feedback in response to their request for feedback. If they want us, their members, to fixtheir site for them, they need to give us access. :-)
Don