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FrontPage 2002 Page Error

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by asalive

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I am attempting to set up an intranet web page that will handle some of the forms that we deal with on a regular basis. I have been able to do this successfully in the past. Last week I made an adjustment to an existing form that has had a domino effect on me and put me back to square one?actually past that, I am in negative territory now. Here is what I have:

-FrontPage 2002
-IIS running on a Server 2003 machine (SP1)
-FrontPage 2002 extensions are installed and configured
-SMTP service running on same server, and configured
-Site is being published via FP and not FTP site.
-all proper permissions have been set on both the Web properties in IIS as well as the home folders on the server.
-At this point in is a super basic form?a single text box on a page setup to email me.

Here is what is going on:

I fill out the form, hit submit and get ?FrontPage Error. User: Please report details to this site?s webmaster. Webmaster: please see the server?s application event log for more details? (the URL of this page is: http://(server)/_vti_bin/shtml.dll/Test1.htm) (test1 is the name of the form)

Now there are no details in the event viewers, and the results of the form are being recorded, just the email is not being sent.

Here is what I have tried so far:

-Uninstalled FrontPage extensions and reinstalled them
-Uninstalled and reinstalled SMTP server
-Uninstalled and reinstalled IIS
-Check the configuration on the SMTP server and the FrontPage extensions several times over.
-Adjusted permission on all folders associated with this web to allow for everyone to have full control
-followed Microsoft docs to insure that FrontPage Extensions are in fact running.

I am confident that there is something small I am missing?I have seen you all in action here before, just looking for that one nudge in the right direction on this. Thanks in advance for your help.

10 replies

by thumbsup2

What method are you using to submit the form? Is it a _POST or _GET?

What is the form being submitted to? Can you post the content of your FORM tag here? HINT: Don't include the < and > tags.

by asalive

The information is set to POST. being stored in a .CSV file, and being set to an email account. Here is the code:

New Page 1

This is just a quick sample form...I have not spent the time to put the form we need together until i can solve this little issue.

Since my first post i have uninstalled FrontPage enxtensions, the IIS WWW service, then reinstalled and configured them as well as rebooted the server.

I have a page counter running on this page so i could confirm the Frontpage extensions were indeed running. I am still getting the same error message.

by thumbsup2

Remember, it can't work until you publish the page containing the form to the server. And that doesn't mean to just copy the files to the server. You must use the Publish feature of FrontPage. Did you do that? Does it work, or does it force you to FTP the files and tells you the server extensions are not installed?

If you did publish the form and everything worked the way it is supposed to, try removing the form from the page, save changes, publish the page to the server without the form, test the page in the browser to make sure you can get to it, then go back and recreate the form and publish to the server again. What happens now?

by asalive

Through out this process i have been publishing the form after every change to insure that was not the issue.

I followed your advice, removed the form element, republished the page. I am able to view the page, and navagate to the page (as i have been able to do). I reinserted the form element, republished, navagated to the page, but when i hit submit the same error message appears.

I am thinking there is something going on with the permissions, but i can't figure out what. for this test site i have gone as far as to give everyone full control with no avail. I have gone through to make sure that there weren't any users names that have not been resolved...there were two, which i removed from the securities settings.

This one has me scratching my head. It would be nice if i could get some sort of meaningfull error message, at least then i would know where to start.

by thumbsup2

If I remember correctly, you're storing the file in _private. Usually, that already has special permissions to keep it 'private'. Have you checked the permissions there?

Another thing to look at would be how the server is set. What's the default protocol to send email? Is it set to use SendMail or SMTP or what? Maybe that's what isn't working right and we're looking in the wrong place. I know on the server I use, I had to use SendMail, but that server setup is probably way different than your server setup.

And, finally, I have to tell you that I've always had trouble with this particular function of FrontPage. Every server is different and you have to jump through hoops to get it to work. I eventually gave up trying to capture the form data to a file and email the results to me using FrontPage components. I moved to using a 3rd party product called Ultimate Form Mail (you hand code your FORM tags). With this product, you send your form results to UFM, it processes the data and can store the information in a database (MySQL) and emails the results to you, both. It can even send to multiple recipients (using a recipient array). You can also create templates to email the form results so it's not all plain text.

http://www.ultimateformmail.com

by asalive

Just went through again and check the permissions for the _private folder. Permissions are set for Modify, Read and Execute, List Folder Content, Read, and Write.

I agree frontpage is not the best direction to go, it falls in line with the mentality of managment which is "we need this now, but don't spend any money, just use what you alrady have"

The mail is set up using an SMTP virtual server set up on the server we are attempting to set this page up on. I was always under the impression the FP wouln't all for any other type of setup.

I have tested the SMTP servers ability to send mail out (simple text file in the "pickup" folder). In the frontpage extnsions the SMTP server is identified by DNS name (server_Name.DN.local). I have tried using IP address here as well but no luck.

I am sure there is a small detail here i am missing, just can't put my finger on it. As i said in my original post, i had this working at one point in time.

Do you think the heart of this issue is FP? At home i have DreamWeaver, not thrilled about the thought of doing the work at home, but do you think i would have more luck?

At this point getting the data stored in a file or in a DB is secondary to getting the form to mail out. In a perfect world I will have the form mail formatted results to multiple email address, and have the data stored in a data base.

by asalive

Thanks for your thoughts on this. I found there was (and still is) an error with the Virtual SMTP server setup for this site. I am now sending the formmail through a different server and all is working well. Thanks again for your help.

by thumbsup2

Using SMTP means you need to be supplying credentials to log into the server and send email. It's probably trying to apply your Windows login credentials and, as you know, that might work for ONE user, but not the other people using your form.

Try setting it to use SendMail instead.

by asalive

I am not sure what you mean by sendmail VS SMTP. Where would i make the change.

the SMTP virtual server is set for anonymous access, and the outbound security has been set up with the credentials for the email account sending the form out.

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