GAME NOT PLAYING IN CREATIVE CD-RW DRIV

I HAVE A CREATIVE CDRW RW8438E AND EVERYTIME I TRY TO PLAY DIABLO 2 IT STOPS RESPONDING.IT WILL LOAD TO WHERE YOU HIT PLAY DIABLO 2 AND THEN IT ACTS LIKE IT IS LOADING AND ARROW TURNS TO HOURGLASS THEN IT STOPS AND NOTHING HAPPENS BUT IF YOU HIT CTRL, ALT AND DELETE IT IS LISTED AS RUNNING. I HAVE CONTACTED BLIZZARD AND CREATIVE LABS AND THEY BOTH BLAME EACH OTHER WITH NO SOLUTIONS. PLEASE HELP!!!!!!!!!